Emmila’s haircare, skincare, and body care products are handcrafted in small batches in Seattle. We want you to choose confidently and receive your order in good condition.

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All Sales Are Final

We do not accept change-of-mind returns or exchanges or offer change-of-mind refunds, including for unopened products. This applies to standard products and custom formulations.

Please review the product description, ingredient list, size, and cautions before purchasing. If you need help choosing, contact amani@emmilaorganics.com before ordering.

Custom Formulations

Custom products are created around your consultation and confirmed preferences. They are final sale. Please provide accurate information about your needs, allergies, sensitivities, and ingredients you want excluded before your formulation is confirmed.

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Damaged or Incorrect Orders

If your order arrives damaged, leaking, or incorrect, please email amani@emmilaorganics.com within 7 days of delivery. Include your order number, a description of the issue, and clear photos of the product and packaging.

Keep the product and packaging until we respond. We will review the issue and arrange a replacement or another appropriate resolution. Please do not send anything back without instructions.

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Quality Concerns

If you notice a suspected defect or quality problem, stop using the product and contact us promptly. Include your order number, batch number if available, and details or photos of the concern so we can investigate.

 

Your Rights

This policy does not limit your rights or remedies under applicable consumer-protection laws.

 

Contact

amani@emmilaorganics.com